GREAT. You exceeded my expectations. June, 2021
Excellent customer service from the time I placed call needing someone to fix my A/C to the technician fixing and explaining the problem and things that will need attention in the near future! I cannot stress enough how impressed I am with this company and the service they provided! June, 2021
Good job. Many thanks for your excellent service. June, 2021
Kemco has always been friendly & professional; from office staff to on site technicians. No maintenance plan offered. I do a yearly maintenance on the generator. I feel this was a n/a question. Very, very satisfied customer. May, 2021
Excellent service and tech explained everything to me. THANK YOU SO MUCH. April, 2021
Excellent customer service and same day service. February, 2021
Daniel is great and look forward to the service agreement on the generator. February, 2021
The technician, Randy, did a wonderful job and I was very pleased with the service. January, 2021
The technician is excellent. He understood that I am stuck in Central Asia and my wife is quarantined in NC, so we could not meet him at the house. He explained everything he did in accessible detail; he took before-and-after photos of everything he did. He double and triple checked the wiring in the home and all the breakers; he demonstrated that our home mattered. KEMCO has earned a customer for life! Thank you, KEMCO. January, 2021
Chris was prompt & polite. He clearly explained the solution to the replacement of an old bathroom light fixture. He had to leave & returned in a timely manner. Really appreciated his friendly yet professional service. I'll be calling KEMCO if an electrical problem arises again. January, 2021
I had excellent service and the technician was very knowledgeable and helpful and very nice. He had on his mask and I had on mine - haha. Everything just went perfectly. Thank you again, Kemco, for excellence in all things. :) January, 2021
The young man who rendered the service was very pleasant and professional. You are lucky to have him. January, 2021
The technician was super helpful and nice!! January, 2021
Very satisfied with your service! November, 2020
Spencer did a great job. We have had other people work on this gaspack, but they did not do like Spencer did. Great job. Thanks, Phil. November, 2020
Great customer service everytime. Fast, efficient and always on time. October, 2020
Such a nice and professional person. Put my mind at ease that he would solve the problem. My family and I will always use Kemco! September, 2020
I was impressed with your service person showing up at the promised time sadly not many service companies are true to their promised times. September, 2020
I could not ask for better service from the original phone call to set up an appointment to the service call. The tech was great, explained what he was doing and asked if I had any question. The service was quick and they fit me in the schedule same day I called. Would recommend them to anyone...great service! August, 2020
Kemco rocks! always professional and we appreciate them keeping us cool in these hot summers! August, 2020
Great Job! August, 2020
David & Catherine, D.
Very knowledgeable and a great guy! He's been here many times in the past and is a favorite. I like the way he listens to me and explains things to me and can talk mechanical with my engineer husband! Great job, as always. June, 2020
Always been able to count on you to do a good job. June, 2020
Regarding the service maintenance plan, a technician had discussed this with us in a previous visit. So far, we have not yet signed up for a maintenance plan. Also, your technicians have always been very courteous and professional. June, 2020
Very knowledgeable and professional. Took time to explain my AC options and answer questions. I would definitely recommend to neighbors and others. Thanks for excellent and timely service. June, 2020
I would give the technician a ten if the rating would have gone up that high. June, 2020
Randy Neal was our technician. He was professional, courteous, and friendly. I would highly recommend him as a technician! June, 2020
Thanks for your great service every year! April, 2020
Excellent service and staff! April, 2020
Great guys, very knowledgeable. My wife and I are very pleased with their work and professionalism. I would highly recommend Kemco! April, 2020
I am very pleased with the service I received and with the technician who provided the service. November, 2019
This follow-up service was provided more quickly than I anticipated. Thank you very much. November, 2019
Tim Grey is the GOLD standard, if you could clone him, you would have the best company in the world. Kemco is very fortunate to have such a professional and smart technician. Thank you. November, 2019
Our technician Tim was outstanding. He is an asset to your company. I would be happy to have him do any work in our home. November, 2019
We appreciate the honesty and technical expertise of the technician . All of the Kemco personnel we communicated with were very helpful. June, 2019
We were very pleased with the service provided by the electricians. We will definitely call Kemco for all of our electrical issues. June, 2019
Love you guys! Thanks for the great service. May, 2019
Technician did very good job on spring maintenance. May, 2019
Chris was very professional and did a good job. He is friendly, polite, and a pleasure to talk with. He appeared to be very knowledgeable. Called to let me know he was on his way and arrived when he said he would. You should be pleased to have someone like Chris representing your company, after all the Techs are the people the customers interact with primarily. They are the "face" of the business. Chris took a picture on his phone of how dirty the coils were before he started and how clean they were after he finished. The dirty coils confirmed my suspicion that my former Heating/ Air company was not doing their job per contract. If they had been doing what they should have, the coils would not have been so dirty. May, 2019
I was very impressed how my initial call to Kemco was handled and with the prompt and efficient service performed by the technician. I will definitely call Kemco again when I have electrical needs and will recommend Kemco to my friends. Thank you for such excellent service!!! May, 2019
Outstanding response and service the techs were great! I have already recommended you to my sister. January, 2019
Richard was very professional and worked to get the job done. January, 2019
Very polite and professional. Would be happy to have come again. January, 2019
Prompt and professional service. January, 2019
I have used Kemco twice now and each time I was provided fast and professional service. January, 2019
Excellent service and very professional. January, 2019
The 2 technicians that came were excellent - professional, knowledgeable, very nice and polite and I thought they were both just perfect in their execution of their job. Thank you Kemco for everything you do for us. :) January, 2019
Thank you so Chris for coming out and servicing our hvac unit, you were very courtesy, knowledgeable and professional, as well as patience with our questions as to what was happening with our unit. Happy Holidays!!!
I was not at home. My Son Tommy Nance worked with you and the technician. Tommy has shared with me the report. Your company provides excellent service. Thank You.
We have been very pleased with the service of KEMCO each and every time. The response has always been timely, professional and the work is above the norm for this day and time. We have recommended KEMCO many times already to our family members and our friends because of the work ethic we have experienced from each of the employees we have dealt with personally. Thank you all so much for providing a service that is dependable and fair priced. It has been a pleasure and a comfort knowing that we have someone we can call an trust in. Bless you all.
St. Mark's Church
He took care of the issue in a timely matter and fixed the problem.
Stopped by office on a Friday to make an appointment for the next week. Had a technician at my home within an hour. Technician evaluated problem , made necessary repair, problem solved. The process from start to finish took one and a half hours. I would highly recommend Kemco to others and will definitely use their services again.
Excellent service. Arrived on time, went straight to work and completed tasks in a timely manner. Explained the work he did. Technician was courteous and neat. Well pleased with service.
We are very please with your service and also your staff. I am impressed with the office call and the technician.
David & Cather T.
Always great service. Whenever we did have an issue it was handled right away. We look forward to our appointments with Kemco!
We were very pleased with Kemco in all aspects! The technician arrived on time, did in a friendly, efficient and professional service. Thanks so much.
The over all experience was as usual excellent. I was very pleased and thank you for your service.
Chris did a great job of explaining what was done and did a neat job. He indicated he had to order a part to complete the heat exchanger job and would be back as soon as the part was received. He indicated he would keep us updated on the visit to complete the job. Well done.
Bills Pizza Pub
Special thanks to Ronnie Taylor for setting things up to get us taken care of! The technicians that were sent to our location were the BEST and I would recommend them to everyone. Thank you so much for taking care of us.
Technician was very thorough and professional.
Fantastic service, super nice and personable, and we trust and appreciate this company very much!
I was very impressed and I will call you again. The tech was a nice and clean cut young man. He was knowledgeable and courteous. I appreciate that. "Generator Service Call to Kemco"
Mary Ann B.
I ALWAYS FEEL IN GREAT HANDS WHEN I SPEAK TO RONNIE, HE ALWAYS MAKES ME FEEL IMPORTANT AND HE IS GREAT TO GET IT DONE RIGHT; WHETHER ITS SCHEDULING OR TROUBLESHOOTING ON THE PHONE. TIM GRAY IS THE BEST AND IS ALWAYS GIVING HELPFUL INFORMATION! THANK YOU,
Richard is always a pleasure! Ronnie is super courteous when we call to schedule our routine maintenance. Suggestion - Kemco should also offer "plumbing". It is great to work with one company for your household needs. Thank you.
Tech arrived about 1.5 hours BEFORE promised time. Was pleased.
I am new to the area. I felt like I received excellent service and am now a new customer of yours. Thank you for your help!
Brian was excellent, courteous, professional ,knowledgeable, thorough, knows his stuff!
Hi Thank you so much too bad I didn't know about you 10 yrs ago I never had service like kemco does for ac unit
Very satisfied with service and serviceman.
Technician was very professional and diligently worked until the task was completed. I very much appreciated his help.
Was very well pleased with the promptness and the work that was done!
I am extremely pleased with the service I received today 8-1-18 from Kemco. Ronnie did an awesome job getting a technician to my house same day, within hours when I was desperate to get my A/C working. Ronnie also did an excellent job finding the part needed so my A/C unit could be repaired same day. The technician Chris, did a great job locating the problem, getting the needed part right away and installed it all in an efficient manor to get my A/C working within hours of arriving. The time it took to diagnose the problem and get the problem fixed was exceptional. I am so very thankful for Ronnie and Chris making sure my A/C was working same day. I do and will continue to highly recommend Kemco to everyone I know. On a scale of 1 (not good) to 10 (outstanding) I give Kemco and the quality service I received, time everything took, as well as each person involved in my service, 10's in all areas! Thank you all so very much for your care, concern, quality work and reliable service. I appreciate you.
Very pleased with the service the technician has provided.
Always a quick response with quality service.
I have used KEMCO exclusively for many years and never been disappointed. Quick to respond even on weekends! I highly recommend them all heating and air conditioning needs.
Most excellent experience. This company really has it together.
Such a nice young man. He took the time to explain to me what had happened and the different services that Kemco offers Such a good experience. Will recommend to everyone.
Spence was terrific!
I really appreciate Kemco servicing my emergency AC needs in a timely manner. I know the season is causing back-ups and no other company was able to provide same day service. Will be using Kemco for my future needs!
That technician was so nice and professional. I felt sorry for him because it was so hot. I need more work done but so far I would recommend Kemco to all my family and friends. Keep up the good work.
Very happy with the service, as always!
Chris did a great job and I appreciate his attitude and thoroughness; I apologize I could not answer question #3 appropriately as I did not understand what is meant by the technician's "matter." His appearance was fine, his behavior was appropriate and his technical skills in servicing the unit were very good...I was pleased with his work and information provided.
Marco came in at 7:30pm on a 90 degree day... he was smiling, courteous, and efficient. We did not talk about much except what the squirrels had done to my house, the repairs, and that it was late and that we were his last call. Thank you so much for going the extra mile for your customers!
I plan to use Kemco twice a year to check out my a/c.
Very well trained and explained everything in layman's terms. I will recommend because it was a pleasure to have a company that will work with you and I will be a repeat customer. Thanks!
Chris was awesome and professional.
The best customer service for in-home service!! The customer service is superb from the office to the field.
Cindy and Ronnie always give great attention and customer service. Tim the technician AWESOME. He comes with the attitude I'm going to get your problem resolved. He explains everything thoroughly and with a positive attitude of GREAT SERVICE to the customer!
Our technician was perfect. our HVAC system started working before he arrived but he still looked it over and showed us things that needed "maintenance". He suggested a yearly maintenance upkeep. He was very professional and very friendly. By far the best we have had since moving to NC in June of 2016. Way to go Kemco. We will come back year after year. I even called during a "winter weather advisory" and they were able to see me (a new customer) within hours. AMAZING service.
I want to say how happy I am with Kemco and the Tech that came to help us. There was 6 in of snow on the ground and not the best time for a heat pump to go out. Service was extremely fast and affordable considering the timing of the issue. Thanks again!!
I am very pleased with the service I received today, 12.18.17.
Very happy with the service, as always! Thanks for your good work.
I love doing business with Kemco. Everyone is so very professional. Thank you Kemco!
Your customer service and techs are second to none! Thanks all for the great service
Exceptional Service! I have been blown away by the service we have received multiple times at my store Zumiez located in Durham at Streets of Southpoint. I went so far as to request you guys when my company sets up an electrician to fix our future electrical needs! Keep up the awesome work! You guys have a customer for life!
Chris and Spencer were excellent! They were very friendly, professional, and I was very pleased with their service! I had planned on calling in and purchasing the service plan that Chris sold me on, but I was contacted by Ronnie from the office, who was excellent as well! So, after Ronnie explained more details to me on the service plan, I accepted it over the phone. He was very courteous, professional, and really offered exceptional customer service! Thanks Chris, Spencer, and Ronnie! I will recommend this company without hesitation. I look forward to continuing my service with Kemco. Thank you so much! Could not be more satisfied!
Just wanted to say Shane and Spence could not have been more courteous and professional! I had planned on getting another quote due to the fast response and treatment I received I decided to stick with Kemco. I know a lot of people locally as I have lived here all of my life and will definitely pass on the service I received. Also, I would like Dennis to know I am impressed with his company. Thanks!
I prescient the quick reply by email followed up with a phone call. The technician came out the very same day. He answered all my questions, provided a lot of good information, and was able to fix the problem. I would definitely recommend Kemco and use your company in the future if needed. Best Regards.
My technician was prompt, completed his assignment, was very cordial and explained what he had done for the maintenance checkup which I had signed up last year. I would certainly recommend him to anyone who is interested in excellent service. Also, my unit is quieter and working very efficient.